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Printronix Maintenance and
break-fix repair is provided by ABA for a wide range of products including
PC and Servers, Label Printers, Line and Printronix
printers and Continuous Forms Printers
ABA Certified Printer
Technicians, Microsoft Certified Engineers, Systems Analysts/Consultants,
are available when and where you need them.
ABA offers a variety
of
service
options. Customers can select T&M (time and material) or Annual Contract
options such as four-hour response, eight-hour next business day response
(standard) or custom program coverage, Depot Repair and Custom Maintenance
Plans.
Through our regional
ABA
Maintenance
program, we will design a comprehensive service solution customized just
for you. Coverage areas,
service
options and guaranteed response times will be tailored to meet your
specific operational and business goals. If you have installations in
more than one state, you'll be glad to know that our high-quality
service
is available throughout the USA through ABA or one of our partners.
Printronix
Keep your
TallyGenicom printers working for you with ABA maintenance
and repair service and mechanical replacement program. We strive to
diagnose and resolve your laser printer issues quickly and easily. To help
you better track the performance of your Printronix
printers, ABA provides free monthly service reports for all contract
customers.
Our team
of professional service technicians has received intensive training and
education to quickly get your Printronix - Tally printers
working properly. Our technicians will perform a print quality test upon
completion of service to ensure your satisfaction. Excellent print quality
and prompt repair service from ABA will keep your Printronix printers working for you. You simply call the toll free service
number 800-677-1704 when an error code appears or when your printer is
malfunctioning.
SERVICE OPTIONS
Annual On-Site
Service Contract
Annual service contracts are crucial for businesses where equipment is
mission critical. Because these contracts include parts and labor (with
the exception of thermal printheads) at a fixed rate, you can avoid costly
expenses associated with unforeseen repairs. ABA offers nationwide
on-site
service
throughout North America enabling you to include remote locations in your
annual contract. ABA offers a variety of on-site maintenance offerings.
Customers can purchase on-site maintenance with a two-hour, four-hour
response or eight-hour/next business day (standard) contract. Prices
include preventive maintenance as recommended by the manufacturer.
Hourly On-Site
Time & Material Repair
The Time & Material
program guarantees you'll talk to a technician within 60 minutes and, in
most cases, he'll be on-site at your office within one business day. Call
for rates in your area.
Depot Printer Repair
Our depot repair
facility is staffed with highly trained technicians enabling us to
function as your company's service center. Our technicians provide
high-quality expedited repairs for your Printronix
printers minimizing unproductive downtime. Because we understand that
uptime is very important to our customers, our turnaround time averages 2
days from the receipt of equipment.
ABA factory-trained
technicians ensure your equipment will be repaired to factory
specifications. In addition to any necessary repairs, each piece of
equipment is cleaned, adjusted and thoroughly tested before shipping. All
depot repairs are guaranteed for 30 days.
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