Genicom Printer Service
ABA Moriah is a Genicom Authorized Service Provider

Genicom Printer Service Nationwide Repair

Maintenance and break-fix repair is provided by ABA Moriah for a wide range of products including, Genicom Line Printers and Genicom Laser Printers and Genicom Thermal Printers

ABA offers a variety of service options. Customers can select T&M (time and material) or Annual Contract options such as four-hour response, eight-hour next business day response (standard) or custom program coverage, Depot Repair and Custom Maintenance Plans.

Through our regional ABA Maintenance program, we will design a comprehensive service solution customized just for you.  Coverage areas, service options and guaranteed response times will be tailored to meet your specific operational and business goals.  If you have installations in more than one state, you'll be glad to know that our high-quality service is available throughout the USA.

 Genicom Repair Service

Keep your Genicom printers working for you with ABA Moriah maintenance and repair service and mechanical replacement program. We strive to diagnose and resolve your laser printer issues quickly and easily. To help you better track the performance of your Genicom printers, ABA Moriah provides free monthly service reports for all contract customers.

ABA CallTracker

Get easy access to service information with the Web-based tool, ABA CallTracker Available 24 hours a day, 7 days a week, ABA CallTracker enables you to submit call requests, track open service calls, manage service performance, and access service call histories in real time, via the Internet and from any location.

Any ABA Moriah customer with a contract for onsite service or depot service can use ABA CallTracker. This service is ideal for IT or operations managers with multiple sites and equipment to oversee, and customers with large amounts of equipment under contract that they need to manage.

ABA CallTracker

• Place service orders.

• Monitor service call status.

• View service call history, including details on the time the call was placed, technician dispatched and call completed.

• View comments from the technician, such as parts ordered, issues with the equipment and tasks completed to fix the problem.

• View information specific to your account.

• Centrally manage multiple locations, including asset inventory and tracking.

• Secure access with password protection.

• Establish multiple user accounts.

• Request a Return Materials Authorization (RMA) Number.

• Escalate service calls to ABA Moriah Service Management.

Our team of professional service technicians has received intensive training and education to quickly get your Genicom printers working properly. Our technicians will perform a print quality test upon completion of service to ensure your satisfaction. Excellent print quality and prompt repair service from ABA Moriah will keep your Genicom printers working for you. You simply call the toll free service number 800-677-1704 when an error code appears or when your printer is malfunctioning.

SERVICE OPTIONS

Genicom Annual On-Site Service Contract

Annual service contracts are crucial for businesses where equipment is mission critical.  Because these contracts include parts and labor (with the exception of thermal printheads) at a fixed rate, you can avoid costly expenses associated with unforeseen repairs.  ABA offers nationwide on-site service throughout North America enabling you to include remote locations in your annual contract. ABA offers a variety of on-site maintenance offerings. Customers can purchase on-site maintenance with a two-hour, four-hour response or eight-hour/next business day (standard) contract. Prices include preventive maintenance as recommended by Genicom.

Hourly On-Site Time & Material Repair

The Time & Material program guarantees you'll talk to a technician within 60 minutes and, in most cases, he'll be on-site at your office within one business day.  Call for rates in your area.

Depot Printer Repair

Our depot repair facility is staffed with highly trained technicians enabling us to function as your company's service center.  Our technicians provide high-quality expedited repairs for your Genicom printers minimizing unproductive downtime.  Because we understand that uptime is very important to our customers, our turnaround time averages 2 days from the receipt of equipment.  

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