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Xerox Phaser & Tektronix
Printer Maintenance
Maintenance and
break-fix repair is provided by DSH for a wide range of products including
PC and Servers, Label Printers, Line and Xerox – Tektronix Laser (Color
and Monochrome) printers and Continuous Forms Printers
DSH Certified Printer
Technicians, Microsoft Certified Engineers, Systems Analysts/Consultants,
are available when and where you need them.
DSH offers a variety
of
service
options. Customers can select T&M (time and material) or Annual Contract
options such as four-hour response, eight-hour next business day response
(standard) or custom program coverage, Depot Repair and Custom Maintenance
Plans.
Through our regional
DSH
Maintenance
program, we will design a comprehensive service solution customized just
for you. Coverage areas,
service
options and guaranteed response times will be tailored to meet your
specific operational and business goals. If you have installations in
more than one state, you'll be glad to know that our high-quality
service
is available throughout the USA through DSH or one of our partners.
Xerox
- Tektronix printers
Keep your
Xerox - Tektronix printers working for you with DSH maintenance and repair
service and mechanical replacement program. We strive to diagnose and
resolve your laser printer issues quickly and easily. To help you better
track the performance of your Xerox - Tektronix printers, DSH provides
free monthly service reports for all contract customers.
Our team
of professional service technicians has received intensive training and
education to quickly get your Xerox - Tektronix printers working properly.
Our technicians will perform a print quality test upon completion of
service to ensure your satisfaction. Excellent print quality and prompt
repair service from DSH will keep your Xerox - Tektronix printers working
for you. You simply call the toll free service number 800-677-1704 when an
error code appears or when your printer is malfunctioning.
SERVICE
OPTIONS
Annual On-Site
Service Contract
Annual service contracts are crucial for businesses where equipment is
mission critical. Because these contracts include parts and labor (with
the exception of thermal printheads) at a fixed rate, you can avoid costly
expenses associated with unforeseen repairs. DSH offers nationwide
on-site
service
throughout North America enabling you to include remote locations in your
annual contract. DSH offers a variety of on-site maintenance offerings.
Customers can purchase on-site maintenance with a two-hour, four-hour
response or eight-hour/next business day (standard) contract. Prices
include preventive maintenance as recommended by the manufacturer.
Contact us for a quote
Hourly On-Site
Time & Material Repair
The Time & Material
program guarantees you'll talk to a technician within 60 minutes and, in
most cases, he'll be on-site at your office within one business day. Call
for rates in your area.
Depot Printer Repair
Our depot repair
facility is staffed with highly trained technicians enabling us to
function as your company's service center. Our technicians provide
high-quality expedited repairs for your Xerox - Tektronix printers
minimizing unproductive downtime. Because we understand that uptime is
very important to our customers, our turnaround time averages 2 days from
the receipt of equipment.
DSH factory-trained
technicians ensure your equipment will be repaired to factory
specifications. In addition to any necessary repairs, each piece of
equipment is cleaned, adjusted and thoroughly tested before shipping. All
depot repairs are guaranteed for 30 days.
Contact us for a quote
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